Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Express shipping: Shipping charges for your order will be calculated and displayed at checkout.

Flat rate shipping: We offer Free flat rate shipping to orders over $100 and $5 flat rate shipping to orders under $100.

 

Shipping option	Estimated delivery time	Price
Express shipping	2-4 business days	$10
Flat rate shipping	4-6 business days	Free over $100 $5 for under $100

In-store pickup

 Unfortunately, we currently do not have in-store pickup. 

International Shipping

We offer international shipping to the following countries: New zealand, United States, Uk.

 Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
New zealand	4 to 8 business days 8 to 12 business days	$10 Free Shipping
United states	4 to 8 business days 6 to 12 business days	$20 $10
UK	4 to 8 business days 6 to 12 business days	$20 $10
Canada	4 to 8 business days 6 to 12 business days	$20 $10

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pawless Travel Hammocks is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at Contact@pawlesshammocks.com.au with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at Contact@pawlesshammocks.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at Contact@pawlesshammocks.com.au